We recently moved our business to East Coast as our previous warehouse/shipper closed with little notice this summer. Greg and team were very helpful during the transition, even with the tight time frame. The customer service team is helpful and attentive weather processing orders for large bulk shipments, or single picks for sales we make on Amazon, customizing packing slips as needed. Working with ECWF has been a great change for us.
For several years East Coast has been supporting the storage and fulfillment needs of hundreds of our sales reps across the US and Canada. East Coast's accuracy is virtually 100%; as a result we have great confidence that the sales force will receive the materials they need when they need them. The East Coast team is comprised of honest and decent people, and Customer Service is very responsive. The shipping rates are also fantastic. We highly recommend!
We outsourced distribution to East Coast about five years ago and are very happy with their service and performance. The whole team is sincerely interested in doing the best job possible with top efficiency. Nice not to have the headaches of operating your own warehouse yet retain the level of responsiveness.
We recently transitioned to East Coast Warehouse & Fulfillment and are delighted with their customer service. All staff we've worked with have been patient and helpful as we settle into a new system. As a small company that needs extra TLC, we value the attention they've given us and are confident that we made the right choice.